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Frequently Asked Questions (FAQ) – Castaway Claims

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General Questions

At Castaway Claims, we understand that dealing with insurance claims can be stressful and confusing. Our goal is to help homeowners and business owners navigate the claims process with ease and confidence. Below, you'll find answers to some of the most common questions about public adjusting and how we can assist you in getting the settlement you deserve.

How is a public adjuster different from my insurance company’s adjuster?

Insurance company adjusters work for the insurer and may try to minimize payouts. A public adjuster advocates for you, assessing damages independently and negotiating for the maximum compensation.

What types of claims can Castaway Claims help with?

We specialize in residential and commercial property damage claims, including:

  • Fire and smoke damage

  • Water damage and leaks

  • Storm and hurricane damage

  • Mold damage

  • Business interruption claims

What if my claim was denied?

If your insurance claim was denied, we can review it, assess the damages, and work to appeal the decision. Many claims are wrongfully denied or undervalued, and we fight to get you what you’re owed.

Can I hire a public adjuster if I already started my claim?

Yes! If your claim is in progress but you're facing delays, lowball offers, or frustration with the process, we can step in to negotiate a better outcome.

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